Frequently Asked Questions

If you don't remember your username you can sign in to your account with your email address.
If your missing exams have been taken before jan 8 of 2018 you must ask your practitioner to share your previous reports with MediFile. Please remember that your reports are only available for 9 months.
In order to see your reports, you must create an account first. Then you must sign in to your account and go the "Add QR code / connection section" to scan the QR code located at the bottom of your medical report.
If you see this message it means you're trying to add an exam that was shared with our previous system which is not available anymore. Please contact your practitioner and ask him to share your previous exams.
Our previous sharing system is no longer available. Please contact your practitioner and ask him to share your previous exams with MediFile.
Downloading a video is a feature only available on our web site https://medifile.fr.
For any question contact us!

Please check the F.A.Q before sending us an email.